Privacy Policy

Who we are

Royal Wellness USA (“Royal Wellness”, “we”, “us”) operates this website and sells red light therapy devices. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

Information we collect

Information you provide: name, email, shipping and billing address, phone number, and order details when you make a purchase or contact us.

Automatically collected: device and browser data, IP address, approximate location, pages viewed, and how you interact with the site. This is gathered through cookies, pixels and similar technologies — see “Cookies & tracking technologies” and “Advertising and the Meta Pixel” below.

How we use your information

To process and ship orders, provide customer support, send order and account communications, prevent fraud, comply with legal obligations, measure and improve the site and our advertising, and — where you have opted in — send marketing emails and show you relevant ads.

Sharing

We share data only with service providers and partners that help us run the business — payment processing, shipping, email, analytics and advertising platforms (including Meta/Facebook and Google) — under appropriate terms, and where required by law. We do not sell your personal information for money. Some sharing for advertising may be treated as a “sale” or “share” under certain US state privacy laws; see “Your privacy choices” for how to opt out.

Cookies & tracking technologies

We use essential cookies to run the store, and — with your consent — analytics and advertising cookies, pixels, tags and device identifiers to understand site usage and measure marketing. You can accept or decline non-essential cookies through our cookie banner, and manage cookies through your browser settings at any time.

Advertising and the Meta Pixel

We use the Meta Pixel (and similar advertising tools such as Google Ads tags) on this website. These tools use cookies and identifiers to collect information about your actions on our site — such as pages viewed, products added to cart and purchases — and share it with Meta Platforms, Inc. (Facebook and Instagram) and other advertising partners.

This helps us measure how our ads perform, understand how visitors use the site, and show you more relevant ads on those platforms. Where required by law, these tools load only after you consent through our cookie banner.

Meta processes this data under its own Privacy Policy. You can review and control how your data is used for ads in your Meta ad preferences.

Your privacy choices

You can decline non-essential cookies at any time through our cookie banner. To opt out of interest-based advertising more broadly, use the Digital Advertising Alliance and Network Advertising Initiative opt-out tools, or your browser’s cookie controls.

Depending on your US state, you may have the right to opt out of the “sale” or “sharing” of your personal information and of targeted advertising. To exercise these rights, email [email protected] with the subject “Privacy request”.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your data, and to opt out of marketing and targeted advertising. To exercise these rights, email [email protected]. We will not discriminate against you for exercising your privacy rights.

Data retention & security

We retain personal data only as long as needed for the purposes above or as required by law, and use reasonable safeguards to protect it.

Children’s privacy

This site and our products are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes

We may update this policy from time to time. Material changes will be posted on this page with a new “last updated” date.